Shipping & Delivery

Last updated: August 25, 2026

Cartello brings products from independent brands into one shopping destination. Products are shipped directly by the brand partner that supplies each item, so fulfillment times, carriers, and packages can vary within the same order.

Where we ship

Cartello currently ships to eligible addresses within the United States. Availability is determined by the product, supplier, and delivery address entered at checkout.

Processing and delivery estimates

Order processing and delivery estimates shown on a product page or at checkout are estimates, not guarantees. Business days do not include weekends or holidays. Brand partners are responsible for preparing and shipping their products, while Cartello monitors the order information provided through Shopify Collective.

Orders containing multiple brands

If your order contains products from different brand partners, the items will usually ship separately. You may receive multiple packages, tracking numbers, delivery dates, and shipping notifications. Receiving one package does not necessarily mean the rest of the order is missing.

Shipping charges

Available shipping methods and charges are calculated at checkout based on the items, fulfilling brand partners, destination, and available carrier services. The amount displayed before payment is the shipping charge for that order.

Tracking

Tracking information is emailed when the fulfilling brand partner provides it. Tracking can take up to 48 hours to show carrier movement after a label is created. For a multi-brand order, tracking is provided separately for each shipment.

Address changes

Customers are responsible for entering a complete and accurate delivery address. Email support@cartello.us immediately if an address needs to be corrected. An address change is not guaranteed after a brand partner begins processing the order. Cartello is not responsible for delays, failed delivery, or loss caused by an incorrect address supplied by the customer.

Delays

Carrier disruptions, severe weather, holidays, high order volume, and other events outside Cartello's or the brand partner's reasonable control can delay delivery. We will help obtain available tracking or supplier information, but carrier delivery dates cannot be guaranteed.

Missing, damaged, or incorrect shipments

If tracking shows delivered but the package cannot be located, first check the delivery area, household members, neighbors, and carrier notices. Then contact us at support@cartello.us. If a package or product arrives damaged, incomplete, or incorrect, retain all packaging and send us the order number and clear photos so we can coordinate a resolution with the fulfilling brand partner.

Questions

For all order and shipping questions, contact Cartello at support@cartello.us. Customers should not need to identify or contact a supplier on their own; Cartello will route the issue to the correct brand partner.